This is a staff list for Cinnamon Hills Youth Crisis Center in St. George, UT
(we are working to acquire the complete records for ALL years)
We advise current and/or former staff to report any abuses you may have witnessed while working at the Cinnamon Hills Youth Crisis Center. For information on your rights and how to take action, visit www.heal-online.org/blowthewhistle.htm. If you were fired or forced to resign because you opposed any illegal and/or unethical practices at Cinnamon Hills Youth Crisis Center, you have the right to take action.
If you were harmed (family or survivor) by Cinnamon Hills Youth Crisis Center, please contact email@example.com if you remember the long-term employees and from which years. This will help! Also, if you recognize any of these staff as having worked at another program, please send in any information about their past or present employment at other facilities and/or cults.
Please don’t place your loved one in Cinnamon Hills and rescue them if they are there now.
|Joy Lynette Andrews||Staff||"A staff member of the Cinnamon Hills Youth Crisis center in St. George has been arrested on charges of alleged sexual abuse involving a youth client. 33 year old Joy Lynette Andrews was taken into custody last night after school officials learned of an alleged sexual relationship between Andrews and a 17 year old female who had been participating in a crisis program." www.kcsg.com (Title: "Cinnamon Hills Youth Crisis Center Staff Member Arrested" By Trina Cobbley, October 23rd, 2008) Andrews is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Jack L. Williams (DEAD)||Executive Director/Founder||MR. JACK L WILLIAMS (CINNAMON HILLS/ADMINISTRATOR), (Zip code: 84790) $2300 to ROMNEY FOR PRESIDENT INC. on 03/19/07 (From: http://www.city-data.com/elec2/08/elec-ST--GEORGE-UT-08.html on August 1st, 2009). Mr. Jack L. Williams is the co-founder of Provo Canyon School. Williams is not a licensed mental health nor medical professional in Utah (and never was). Source: https://secure.utah.gov/llv/search/search.html|
|Buck "Buff" Williams||Executive Director/ Son of Founder||Williams is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Amber Austin||Admissions||Austin is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Jim Downey||Quality Control||Downey is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Todd Hockenberry||Former Staff||Hockenberry now works for Red Rock Canyon School. Hockenberry is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Phil Clark||Former Staff||Clark now works for Eagle Ranch Academy. Clark is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Mark Holliday||Former Staff||Holliday now works for Eagle Ranch Academy. He also previously worked for the notoriously abusive Provo Canyon School. Holliday is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Bob Chaviar||Former Staff||Chaviar now works for Eagle Ranch Academy. Chaviar is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Nale Fakahua||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Fakahua is still with the program. Survivor reported this staff said his full legal name is Salesi Misinale Paulalolo Fakahua. (Tongan) (Special Note: Nale and Pou Fakahua are reportedly the children of Oscar Fakahua of Red Rock Canyon School.) Fakahua is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
Survivor reported this staff worked for Cinnamon Hills in 1997-1998.
HEAL is uncertain if Fakahua is still with the program. Survivor
reported this staff said her full legal name is Tupou Fakahua-Wright.
(Special note: Both Nale and Pou Fakahua are reportedly cousins of the Finau
sisters who also work(ed) for Cinnamon Hills.) The following is an
excerpt from an e-mail received from a survivor of Cinnamon Hills on January
"After much digging today, I've discovered something interesting that I'm sure we'd all like to know. Tupou Fakahua-Wright, who all of us have come to know at one time or another simply as "Pou", is apparently going by another name, at the very least, professionally. You've already documented it, but I just wanted to confirm that it's the same person. This new name is Anaseini L. Wright. If you haven't already figured it out, she derives her additional surname from Eddie Wright. Furthermore, she left Cinnamon Hills in 1999. Around 2001 both Pou and Eddie started working at Red Rock Canyon. Eddie left around 2004, while Pou remained until about 2007. From there she went to Eagle Ranch Academy. In 2009 she returned to Cinnamon Hills for a short time. In fact, she was there during the transition from Jack to Buck. Shortly after Buck took over, he basically told her to kick rocks. From there she went on to Diamond Ranch Academy, where I have reason to believe she's there presently.As far as Eddie is concerned, he's since began working in a totally unrelated field." Pou reportedly no longer works for Cinnamon Hills and is now working at Red Rock Canyon School. Fakahua is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html
|Palu Anderson||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Anderson is still with the program. Survivor reported this staff said her maiden name is Finau. Anderson is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Ana Lolohea Finau||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Finau is still with the program. Finau is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Keleane "Kay" Finau||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Finau is still with the program. Finau is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Jarvie Moeai||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Moeai (Samoan) is still with the program. Moeai is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Pesa Lefau||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Lefau (Samoan) is still with the program. Lefau is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Josh Andresen||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Andreson (Samoan) is still with the program. Andresen is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Ben Andresen||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Andreson (Samoan) is still with the program. Andresen is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Terrence Shaw||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Shaw is still with the program. Shaw is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Kevin "KB" Brooks||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Brooks is still with the program. Brooks is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Eddie Wright||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Wright is still with the program. HEAL requires Eddie's full name (Eddie, Edward, Edgar, etc. and middle and last) in order to verify whether or not Wright holds any professional licenses in UT.|
|Sean Williams||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Williams is still with the program. Williams is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Shawn Wright||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Wright is still with the program. Wright is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Damien (last name unknown)||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Damien is still with the program. HEAL requires Damien's full name in order to verify whether Damien holds any professional licenses.|
|Sale Wolfgramm||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Wolfgramm (Tongan) is still with the program. Wolfgramm is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Tigi Tapusoa||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Tapusoa (Samoan) is still with the program. Tapusoa is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Aloga (last name unknown)||Staff||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Aloga (Samoan) is still with the program. HEAL requires Aloga's full name in order to verify whether Aloga holds any professional licenses.|
|Luis "Lou" Melendez (or Mendez)||Staff||Luis has been with Cinnamon Hills since 1997. One survivor (2007-2008) reported: "Lou Mendez Team Leader of Cougar Unit shift A/ Shift Leader was a fair man at times but seemed to be racially one-sided." Mendez/Melendez is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Richard (last name unknown)||G2 Teacher||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Richard is still with the program. HEAL requires Richard's full name in order to verify whether Richard holds any professional licenses.|
|Theo (last name unknown)||Teacher||Survivor reported this staff worked for Cinnamon Hills in 1997-1998. HEAL is uncertain if Theo is still with the program. HEAL requires Theo's full name on order to verify whether Theo holds any professional licenses.|
|Jessica Wallace||Youth Worker||Wallace reportedly no longer works for Cinnamon Hills Youth Crisis Center. We are basing this on an e-mail received on September 7th, 2011 allegedly sent by Ms. Wallace. Wallace is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Patti Hymas||HR Coordinator||HEAL is uncertain if Hymas is still with the program. Hymas is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Ben Nickle||Supervisor||HEAL is uncertain if Nickle is still with the program. Nickle is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Tara Smith||Business Manager||Reportedly currently with Cinnamon Hills (January, 2011) Smith is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Rachel Wheeler||Psychiatrist||HEAL is uncertain if Wheeler is still with the program. Wheeler is a licensed medical doctor in Utah and has been since 1992. Source: https://secure.utah.gov/llv/search/index.html|
|Roland Turnbow||Therapist||HEAL is uncertain if Turnbow is still with the program. Turnbow is not currently (from April 30th, 2013 to April 30th, 2014 (present)) a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Junior Campbell||Team Leader||Reportedly worked for Cinnamon Hills in 2006. HEAL is uncertain if Campbell is still with the program. Campbell is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Emma Leata||Youth Worker||Reportedly worked for Cinnamon Hills in 2006. HEAL is uncertain if Leata is still with the program. Leata is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Charles Casper||Administrator||Casper reportedly no longer works for Cinnamon Hills. Casper is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Jennifer Jarrett||Staff||HEAL is uncertain if Jarrett is still with the program. Jarrett is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Linda Hubbs||Staff||HEAL is uncertain if Hubbs is still with the program. Hubbs is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|John Walters||Shift Leader||Walters also formerly worked for Sunhawk Academy (Aspen Education Group) and currently (2011) works for Renewing Hope Academy in Apple Valley, UT. According to renewinghopeacademy.com (February 10th, 2011), this program has not yet opened and is still in the process of starting up. It may be something the Utah government would like to investigate due to the associations with Cinnamon Hills and Aspen Education Group. HEAL requires Walters' full name (including middle name) in order to verify whether or not Walters holds any professional licenses in Utah.|
|Blake (last name unknown)||Staff||HEAL requires Blake's full name (first, middle, and last) in order to verify whether or not Blake holds any professional licenses in Utah.|
|Don Uivaa||Staff||Uivaa is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Penny Robertson||Director of Nursing||Current as of February, 2011. One survivor (2007-2008) reported: "Penny Robertson the head nurse is a cold uncaring woman." Penny S. Robertson (may be a different person) is a licensed registered nurse in Utah and has been since 1996. Source: https://secure.utah.gov/llv/search/index.html|
|Yvonne Caldaronello Hale (aka Yvonne Aragon)||Staff||Current as of February, 2011. Caldaronello/Hale/Aragon is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Ryan Brumfield||Shift Leader||Reported by survivor 2005-2007. Survivor said Brumfield is a "very good man". A second survivor (2007-2008) reported: "Ryan Brumfield Team Leader of LS2 was a great man. One of the very few." Brumfield is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Eric Jensen||Unit Leader||Reported by survivor 2005-2007. Survivor (2007-2008) reported: "Eric Jensen Team Leader of Bear Unit shift B was a decent man." Jensen is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Chad Mortinsen||Staff||Reported by survivor 2005-2007. Chad reportedly no longer works for the program. Mortinsen is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Terry Shamoe||Shift Leader||Reported by survivor 2005-2007. Another survivor (2007-2008) reported: "Terry Shamoe Team Leader of Bear Unit and Shift Leader was the most sadistic staff I have ever encountered. Being restrained by him was feared by most." Shamoe is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Cliff Turnbow||Therapist||Reported by survivor 2005-2007. Survivor said Turnbow is a "worthless therapist". Turnbow is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|(Jeffrey) Tyler Frisbie||Staff||
Reported by survivor 2005-2007.
Tue Dec 08, 2009
ST. GEORGE - Jeffrey Tyler Frisbie, 27, of Diamond Valley was sentenced to from one to 15 years in prison Tuesday for having a sexual relationship with a 17-year-old girl while he was a staff member at the Cinnamon Hills youth crisis center. (Source: http://www.topix.com/city/st-george-ut/2009/12)
Another survivor (2007-2008) reported: "Tyler Frisbee Team Leader of Cougar Unit shift A was the one of the sickest people I've ever met. He was a cruel bastard. He belongs in that cell. It's a very poetic justice."
Frisbie has been released from prison as of May, 2012. Frisbie is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html
|Justin Williams||Staff||Reported by survivor 2005-2007. HEAL requires Williams' middle name and/or profession and license number in order to verify whether or not Williams holds any professional licenses in Utah.|
|Otto Thompson||Staff||Reported by survivor 2005-2007. Thompson is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Christy Lovett||Shift Leader||Reported by survivor 2001-2003. Lovett is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Darlene (last name unknown)||Staff||Reported by survivor 2001-2003. HEAL requires Darlene's full name (including middle and last) in order to verify whether or not Darlene holds any professional licenses in Utah.|
|Isabella (last name unknown)||Staff||Reported by survivor 2001-2003. HEAL requires Isabella's full name (including middle and last) in order to verify whether or not Isabella holds any professional licenses in Utah.|
|Fausilli (Silli)||Staff||Reported by survivor 2001-2003. HEAL requires Fausilli's full name (including first, middle, and last) in order to verify whether or not Fausilli holds any professional licenses in Utah.|
|Nathaniel Pewtress||Team Leader--Lions||One survivor reported: "Nathaniel Pewtress team leader of Lions Unit was a good man." Pewtress is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|John Beckstrand||Team Leader--Lions||One survivor reported: "John Beckstrand team member of Lions Unit was a good man." Beckstrand is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Jim Brady||Staff||Reported by survivor 2007-2008: "Jim Brady an ex-FBI agent was a crooked official." Brady is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|George Vipae||Team Leader/Chef||Reported by survivor 2007-2008: "George Vipae Team Leader of Lions Unit/chef is another of the few decent men." Vipae is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Channel Frisbie||Nurse (J. Tyler's wife)||Reported by survivor 2007-2008: "Tyler Frisbee's wife Channel Frisbee(Nurse) committed suicide after her husbands trial and conviction. I remember being restrained for watching the news cast announcement of that particular event." Frisbie is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Nicole Loveless||Staff||Reported by survivor 2003-2004 Loveless is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Erica Ferguson||Staff||Reported by survivor 2003-2004 Ferguson is not a licensed mental health nor medical professional in Utah. Source: https://secure.utah.gov/llv/search/search.html|
|Amanda (last ?)||Nurse||Reported by survivor 2003-2004 HEAL requires Amanda's full name (first, middle, and last) in order to verify whether or not Amanda holds any professional licenses in Utah.|
|Monique (last?)||Staff||Reported by survivor 2003-2004 HEAL requires Monique's full name (first, middle, and last) in order to verify whether or not Monique holds any professional licenses in Utah.|
|Mr. Weber||Staff||Reported by survivor 2003-2004 HEAL requires Mr. Weber's full name (first, middle, and last) in order to verify whether or not Monique holds any professional licenses in Utah.|
|Zetta||Dolphin Unit Staff||Reported by survivor 2003-2004 HEAL requires Zetta's full name (first, middle, and last) in order to verify whether or not Monique holds any professional licenses in Utah.|
|CJ Carter||Dolphin Unit Staff||Reported by survivor 2003-2004 HEAL requires CJ's full name (first, middle, and last) in order to verify whether or not Monique holds any professional licenses in Utah.|
|Katie Little||Falcons Unit Staff||Reported by survivor 2003-2004 HEAL requires Little's full name (first, middle, and last) in order to verify whether or not Monique holds any professional licenses in Utah.|
|Anneleise (last?)||Staff||Reported by survivor 2003-2004 HEAL requires Anneleise's full name (first, middle, and last) in order to verify whether or not Monique holds any professional licenses in Utah.|
|Charles (last?)||Staff||Reported by survivor 2003-2004 HEAL requires Charles's full name (first, middle, and last) in order to verify whether or not Monique holds any professional licenses in Utah.|
|Robin Sotomayer||Staff||Reported via e-mail in December, 2015.|
|Afe Pite Thomsen||Staff||Reported via e-mail in December, 2015.|
|Judy Taafuli||Staff||Reported via e-mail in December, 2015.|
|Sunny (Last?)||Staff||Reported via e-mail in June, 2022|
|Jon (Last?)||Staff||Reported via e-mail in June, 2022|
|Arden (Last?)||Staff||Reported via e-mail in June, 2022|
|Hanimoa aka Moa Matalolo||Staff||Reported via e-mail in June, 2022|
|Survivor E-mail-- Anonymous|
|Survivor Statement-- Rebecca Gensel|
|Parent Complaint E-mail-- Mary S. and for more, Mary S.|
|Family Complaint E-mail-- Bonnie Sivyer|
|Survivor E-mail-- Jolene Morgan|
|Family Statement--Helen Daniels|
|Survivor Statement--David Contreras (Contreras originally requested anonymity and HEAL scanned and electronically "whited out" his name and contact information. Contreras has asked that he be identified as the author. Due to the labor involved in re-scanning and re-editing to show name/signature, we've decided to simply identify him here and will seek to re-scan/re-edit at a later time. Should you wish to contact David, please e-mail us and we will forward your message.)|
All segregated congregate care providers, including those on our watch-list, are welcome to contact us to correct any information or provide additional data that may assist with delivering the whole truth to the public. We've found in many cases where this offer has been abused or resulted in revealing additional basis for our concerns. For some examples see: http://www.heal-online.org/tcfl.htm, http://www.heal-online.org/bolthouse.htm and http://www.heal-online.org/abundant2.htm. Now, we are willing to look at the facts and may have questions or require documentation backing up any claims. We do verify licensing, academic backgrounds, and other qualifications when investigating and researching programs on our watch-list to assist consumers seeking additional information on such programs or victims requiring assistance with getting corroborating evidence of their claims. We do that in order to make sure the information we provide is accurate and verified and cite our sources. In the event any information we've posted is in error, we're happy to make a correction. And, for information on how such requests are handled and have been resolved historically, see: http://www.heal-online.org/requests.htm.
HEAL does not support segregated congregate care for many reasons which include that many such facilities are abusive, exploitative, fraudulent, and lack effective oversight often as a result of fraudulent misrepresentation coupled with the ignorance of those seeking to enroll loved ones in such facilities, programs, schools, or centers without a valid court order and involuntarily. In the United States such involuntary placements done without a court order are apparently illegal as they either violate the Americans with Disabilities Act community integration requirement or due process rights of those involuntarily placed. Now, in regards to parents, in the United States parents have the right to waive their own rights, but, not the rights of their minor children. See http://www.heal-online.org/legalarguments.htm for more information. Now, most facilities on our watch list include waivers, indemnity clauses, and sworn statements parents must sign assuring the program that the parents have the right to make the placement involuntarily and without due process in a segregated congregate care environment, however, California and federal prosecutors as well as settled law appears to suggest that is not the case. In fact, in the David Taylor case found at http://www.heal-online.org/provocases.htm, Taylor sued Provo Canyon School and his mother as co-defendants. His mother was found liable for 75% of the damages awarded to Taylor as a result of multiple complaints including false imprisonment, while the program was found only 25% liable because the mother owed a duty of due diligence to investigate anyone to which she would entrust care of her child and she failed to do so.
Now, HEAL opposes segregated congregate care and we find most placements are happening illegally in the USA which if the youth understood their rights would result in unfortunate outcomes for the parents, particularly when they don't exercise good judgment and support the fraud and abuse rather than their own children when they need remedy and justice. And, HEAL supports all victims of fraud and abuse in seeking remedies at law for any crimes or torts committed against them. And, that's true whether or not the program or victims are in the USA.
HEAL has a 5 point argument against segregated congregate care we'd like you to consider:
a. Segregated care is unconstitutional and a civil rights violation. It is only permissible if a person is unable to survive independent of an institutional environment. For more on this, watch the HEAL Report at https://youtu.be/C4NzhZc4P0A. Or, see: http://www.ada.gov/olmstead/ which includes in part: "United States v. Florida – 1:12-cv-60460 – (S.D. Fla.) – On April 7, 2016, the United States filed an Opposition to the State of Florida’s Motion for Partial Summary Judgment. In the Motion, the State had asked the Court to rule, on a variety of grounds, that the United States could not recover damages for unnecessarily institutionalized children to whom the State had been deliberately indifferent."
b. Institutionalization is always dehumanizing and coercive. Institutionalization always harms the institutionalized and deprives them of protected civil rights. Dr. David Straker, Psychiatry Professor at Columbia University's School of Medicine (Ivy League) explains this in detail at http://changingminds.org/disciplines/sociology/articles/institutionalization.htm. "Many institutions, from prisons to monasteries to asylums, deliberately want to control and manage their inmates such that they conform and do not cause problems. Even in less harsh environments, many of the institutionalization methods may be found, albeit in more moderated form (although the psychological effect can be equally devastating)." (See website linked in this paragraph for more info.)
c. Institutionalization is not in the best interest of children. Institutions are not ever better for a child than living with a loving family. Source: http://www.unicef.org/cambodia/12681_23295.html
d. Reform schools, residential treatment programs, and other segregated congregate care settings have been shown to be ineffective and harmful. Best source on this currently is: https://www.acgov.org/probation/documents/EndoftheReformSchoolbyVinny.doc
e. Boarding Schools, even the "good ones", result in a form of social death, isolation, and cause both anxiety and depression. Therefore, it is clearly not in the best interest of the youth subjected to those environments. Sources: http://www.theguardian.com/books/2015/jun/08/boarding-school-syndrome-joy-schaverien-review and http://www.telegraph.co.uk/education/secondaryeducation/11662001/The-truth-about-boarding-school-syndrome.html
Beyond the above arguments against segregated congregate care, we have reports from the NIH, Surgeon General, Yale University Studies, and much more showing the methodologies of behavior modification are damaging, harmful, and ineffective. You can request these documents via e-mail. In addition, for such programs offering academic services or claiming to offer diplomas, certifications, or the like, it is important to check to see if it is a diploma mill with no accredited academic services. Please see article: "Avoiding Scams: What You Need To Know" for important information on how to avoid education/training scams.
If you'd like to see what HEAL suggests rather than segregated congregate care (i.e. committing a crime or tort against your child if done against their will without a court order), please see articles: "Fix Your Family, Help Your Teen" and "Emancipation Guide".
If you have a complaint against any facility, please file a complaint with the appropriate law enforcement agency or your home state's attorney general. For reporting resources see: http://www.heal-online.org/report.htm. (Reporting guide is for USA only at this time.)
REPORTING GUIDE FOR VICTIMS, SURVIVORS, AND WHISTLEBLOWERS:
In Utah, the statutes of limitation do not apply to crimes against children that include sex offenses and human trafficking. There are no statutes of limitation on murder and kidnapping in Utah. Other felonies have statutes of limitation ranging from 4 years to 8 years. Most misdemeanors in the state have a 2-year time limit. For civil suits in Utah, the statute of limitations is 4 years depending on cause of action.
Options for you to take action and/or seek redress/justice today are listed below:
1. Report crimes such as assault, fraud, battery, labor trafficking, and child abuse to law enforcement in Utah. You can call the St. George Police at (435) 627-4300 to inquire about filing an official complaint which may provide the probable cause needed to get a warrant for investigation and/or prosecution. You may also wish to submit a concern to state regulators in charge of licensing Cinnamon Hills which you can do at this link: https://hslic.utah.gov/submit-a-concern
2. File a consumer complaint with your home state's attorney general against Cinnamon Hills and include your request for compensation for any harm done to you. You can find the easy online forms for filing such a complaint (which may result in an investigation, prosecution, and/or civil resolution on your case) under your home state's (state where you currently reside) header at http://www.heal-online.org/report.htm. If you live in Utah and/or would like to file consumer complaint as a non-resident with the Attorney General of Utah, visit: https://dcp.utah.gov/complaints.html .
3. If you do not wish to file a consumer complaint, you can contact a private personal injury attorney and look into suing in tort/civil court. However, if you can't afford the retainer, you should expect to settle out of court with a non-disclosure agreement which may bar you from speaking publicly about the incident because you've agreed (even if with a grumbling assent) to the terms of the settlement. You can find legal resources at http://www.heal-online.org/legal.htm and legal causes of action related to institutionalized abuse claims at http://www.heal-online.org/legalarguments.htm.
4. You may post a statement about your experience at your program on our unmoderated message board at http://pub40.bravenet.com/forum/show.php?usernum=3407841501&cpv=2 OR send a new e-mail to firstname.lastname@example.org with subject "Post My Feedback" and we will post your feedback (e-mail printed to .pdf disclosing your name and e-mail address and any information in your e-mail with that subject) to https://www.cope.church/feedback.htm and add a direct link to those .pdf files to this page .
5. You may also wish to provide a guest sermon. Guest sermons are posted at https://www.cope.church/sermons.htm , under Progress Reports/Guest Sermons at https://www.heal-online.org where appropriate, and on program info pages when applicable. So, one provided by you on your program would also be placed on this page . Guest sermons should be written into the body of an e-mail and sent to email@example.com . Your first and last name will be disclosed (contact info will not be unless you expressly ask for that). For sermons available on our site see https://www.cope.church/sermons.htm (and sermon archives linked on that page). If you have questions about this option, please contact firstname.lastname@example.org. Please see https://www.cope.church/givetoday.pdf to get an idea what your sermon may be worth.
|3/16/22: COPE Conversion Program Progress Report on Cinnamon Hills Youth Crisis Center|
HEAL SPECIAL REPORT:
CINNAMON HILLS YOUTH CRISIS CENTER
ADMISSION PACKET REVIEW
HEAL has found multiple problems with Cinnamon Hills Youth Crisis Center's (CHYCC/CHYCC's) admissions application including apparent unconscionable terms and/or contradictory terms leaving us to believe that CHYCC is running a money-making scam on families in need of assistance. We will be alternating between "quoted text" from pages of CHYCC's admissions packet (as was downloaded from cinnamonhills.com on September 30th, 2010) and HEAL's questions/concerns. HEAL will not repeatedly link to the admissions packet in full throughout this review, and, we advise readers to scroll back and/or open the admissions agreement in a new window while reviewing our work for accuracy or if additional contextualization is preferred. This is an independent review and if you are in need of legal assistance or advice, please consult with an attorney. (This review also includes review of the "program statement". **Special Note: In order to provide a thorough review, HEAL requires submission of the parent handbook, student handbook, and all forms, waivers, and materials involved with initial enrollment that are the standard forms given to all enrollees and/or their families at time of admission and/or prior to admission. This review is of what appears to be the pre-admission packet information only and does not include the contract, waivers, or other materials necessary for a complete review. For information on submitting this information, see www.heal-online.org/helpteen.htm.)
Admissions Packet (Cover Page)
"Accepting this special challenge requires that we need, on the average, twelve months to prepare youth for Program Completion. Sometimes it takes a little less time, and sometimes it takes a little more time."
"Not only do we need twelve months to prepare youth for Program Completion, we need parents and referral source staff to support our efforts for the entire twelve months."
"...sometimes their son or daughter complains about a variety of problems associated with their adjustment to the Cinnamon Hills Program."
"But we need parents and referral source staff to communicate clearly that they are in support of Program Completion."
It is unreasonable and violative of children's rights to place them in a lock-down environment without right to telephone authorities in the event of incident. Placing children in such an environment for 12-months is excessive and violative of their rights. This is clearly stated in the Milonas and Rice, et al v. Provo Canyon School federal court decision. Families may find it of interest that Jack Williams, the founder of Cinnamon Hills Youth Crisis Center was also the founder of Provo Canyon School. Jack Williams was found guilty of cruel and inhumane treatment of children in the Milonas case linked above. That case was a class action lawsuit. Jack Williams was the director of the program until his death. Upon Williams' death, his son Buck took over the business and reportedly runs it in a manner that is unprofessional and harmful to children and families.
HEAL believes that the second and fourth segments above refers to the absolute obedience to the "authority" of the program required of staff and families. This is a serious concern and questions about the treatment of children at this facility by their parents to program staff have been met with avoidance, according to reports HEAL has received from parents who have had issues with the treatment of their children at CHYCC.
What are the complaints children have about CHYCC? Why is the grievance process (to be discussed below) an internal process only? Why are children deprived of access to the phone or contact with authorities in the event abuse has occurred? Why does CHYCC deprive children of their constitutional rights? Under what authority do they claim the right to do what their parents could not legally do to their child if in the home? These are all serious concerns.
Admissions Packet (Page 1)
"Cinnamon Hills administers psychotropic medications twice per day."
"I also understand that NO medication changes will be made without consent of the parent or legal guardian, and that I will be available to discuss potential changes, should they be recommended by the Psychiatrist or Pediatrician, with Cinnamon Hills nursing staff."
Psychotropic medications can be very harmful and have led to life-long disabilities including chemical dependency. It is a serious concern that Cinnamon Hills administers psychotropic drugs to children without their consent. For more information on the harms of psychotropic drugs and alternatives, see www.heal-online.org/parent.htm.
The above states that no medication changes will be made without consent of the parent or legal guardian. However, on page 5 of the admissions packet (discussed below), a consent for treatment form includes the administering of psychotropic drugs prescribed by agents of Cinnamon Hills. The above implies that no changes will be made without authorization and that the parent will be contacted prior to changes being made. However, this is contradicted by page 5, where consent for this type of treatment without specification of the drugs approved by the family is granted by signature. This is a concern.
Admissions Packet (Page 3)
"Does the student have an IEP?"
"Would you like the student to obtain a Cinnamon Hills High School Diploma?"
An IEP is an Independent/Individual Education Plan (depending on district). It is typically used by school districts to place children in alternative schools when deemed necessary by school personnel. These IEPs are generally funded by both state and federal tax monies. It is a concern because the program appears to violate the rights of minors in the program that the law requires be protected when tax dollars cover the costs.
Cinnamon Hills School is accredited by the Utah State Office of Education (USOE). High School credits and diplomas from Cinnamon Hills should transfer to other schools and colleges.
Admissions Packet (Page 4)
"I understand that Cinnamon Hills may release these records for up to 2 years following discharge or until the above named minor turns 18 (at which time, a new release would need to be obtained before records could be shared."
This appears to be a reasonable term given the fact that Cinnamon Hills is accredited as a legitimate school in Utah.
Admissions Packet (Page 5)
"The undersigned consents to and authorizes psychiatric treatment of _______ by Cinnamon Hills Youth Crisis Center."
"This treatment may include psychological testing, psychotherapy, counseling, medication management, laboratory tests, other appropriate therapies and the dispending of prescription medication(s) by professional staff."
HEAL has included the above to highlight the general consent to administer psychiatric treatment, including medication. Cinnamon Hills is licensed as a residential treatment center. It is not licensed by the Department of Health and therefore is not regulated by the Department of Health which is charged with overseeing medical care facilities, including psychiatric facilities. This is a concern.
Ken Stettler with the Department of Human Services stated that there is no oversight of boarding schools such as Cinnamon Hills and Provo Canyon School. This suggests that the only oversight comes from the department of education which relies on the NAAS for accrediting of programs like Cinnamon Hills. The NAAS relies heavily on self-assessment and "peer review" for it's oversight. And, with the number of programs operating in Utah that are suspect and/or abusive, it is a serious concern that the industry as a whole is allowed to self-regulate in this manner. This is especially disconcerting considering the amount of control programs like Cinnamon Hills exercise over the children in their care. These points will be developed further throughout this review.
Admissions Packet (Page 6)
"The undersigned consents to and authorizes permission for Cinnamon Hills Youth Crisis Center to conduct appropriate assessments on the above named student for purpose of program planning and evaluation."
Are these assessments done by licensed professionals? In many programs, such assessments and evaluations are done by novices or interns and not by qualified professionals. The assessment is then turned over to a licensed psychiatrist or psychologist who bases their professional evaluation on the amateur evaluation of unqualified staff and/or family members. This is a serious concern. In addition, in the Program Statement, CHYCC states they conduct these assessments during the first two weeks. Even Aspen Education Group (page 9) admits that conducting such evaluations during the "adjustment period" often results in inaccuracy and often provides false-positives during the screening process. This is a serious concern.
Admissions Packet (Page 7)
"___Cinnamon Hills Vocational and On-The-Job Training Program up to 4 hours daily. I understand that ____will be eligible to work in Local Businesses in the St. George, Utah area."
"___Life Skills Students who are not on suspension are eligible to participate in off-campus activities."
Do children get paid for the labor they provide to local St. George businesses? Are they paid at least minimum wage? Is the money held for them in a separate account or do all earnings go to the program? Many programs in this industry farm out children as slave labor and/or use children as "free" labor for their own personal gain. This is exploitation, plain and simple. These concerns should be addressed prior to any parent agreeing to have their child "participate".
Provo Canyon School used to and may still own/operate hotels in Utah. The children in that program, also founded by Jack Williams, were used as maid service. Children have reported not receiving wages for the hours they worked as hotel service personnel. This is a serious concern.
How long, typically, does it take a child to earn "Life Skills" status? How long must children remain imprisoned without access to the outside world while in this program? These are serious concerns and should be addressed.
Admissions Packet (Page 8)
"Legal Guardian(s) may place contact restrictions or warnings for their youth in our care. Youth may receive phone calls from: Legal Guardian...Probation Officer...Attorney...Guardian Ad Litem or Court Appointed Special Advocate...Representative of Referring Agency...Representative of School District, for IEP-placed youth."
"Students may send and receive mail daily, parents may place restrictions on who they may send mail to, or receive mail from."
HEAL is concerned that all such telephone communications are monitored by staff who can, and are in the position to, punish children who reveal abuses or violations within the program. Also, HEAL is concerned that the restrictions imposed by the program on with whom the children can communicate by phone or mail are excessive and place the child in a position that puts the child at risk of serious abuse and violations without access to legitimate authorities for assistance.
It is an ongoing concern that Cinnamon Hills appears to accept children through IEPs as well as adjudicated youth. This again shows that Cinnamon Hills is receiving state, interstate, and federal tax monies for some of the children in their care. This requires they honor the civil rights of children in the program. The violations of civil rights implied by the limitations on mail and telephone access poses serious concerns regarding the legality of the program and/or its practices.
In the contract or other paperwork, does Cinnamon Hills require parents sign over custody or guardianship to the program? If so, the above appears to allow the program to refuse the child communications with others, even if approved by the family. This is a serious concern.
Admissions Packet (Page 9)
"We must provide you with this notice that describes the ways we may use and share your health information and we must follow the terms of the notice currently in effect."
"There are limited situations when we are permitted or required to disclose health information without your signed authorization...These situations include:..For health oversight activities such as investigations, audits and inspections..."
"You have a right to:...Request restrictions on how we use and share your health information We will consider all requests for restrictions carefully, but are not required to agree to any restriction....Inspect and copy your health information, fees may apply. Under limited circumstances, we may deny you access to a portion of your health information and you may request a review of the denial."
"We reserve the right to make changes to this notice at any time and make the new privacy practices effective for all information we maintain. Current notices will be posted in our facility."
Cinnamon Hills does not appear to be HIPAA compliant or to be required to be HIPAA compliant as it is not regulated by the Utah Department of Health. The Utah Department of Health is charged with enforcing HIPAA regulations of facilities they license. Since Cinnamon Hills is not licensed by the Utah Department of Health, the above raises some concerns. Are there any terms of the notice that are not currently in effect?
Again, since Cinnamon Hills is not regulated by the Department of Health, what "health oversight" activities are conducted by third-parties? Who are these third-parties? And, how often, if ever, is Cinnamon Hills investigated, audited, and/or inspected?
It is a concern that Cinnamon Hills is not required to gain your authorization prior to disclosing some or all of your or your child's private health information. This is further discussed below in regards to page 10 of the admissions packet.
It is also a concern that Cinnamon Hills can deny you access to any portion of your health information. This is a serious concern as many programs claim that the denials will be reviewed by other program personnel. Such a practice places families in a position where they may be denied access to records over which Cinnamon Hills has control. This is a serious concern.
Since many families live in other states, posting changes in policy on-site at the facility is not good enough unless such a change is also disclosed to the families in writing. This is especially true for families who reside outside the state of Utah.
Admissions Packet (Page 10)
"Information disclosed pursuant to this authorization may be redisclosed by the recipient and no longer protected by the Federal Privacy Regulations."
This appears to be an admission that Cinnamon Hills is not required to obey Federal Privacy Regulations since it is not licensed as a medical or psychiatric facility.
Admissions Packet (Page 11)
"I will be responsible for any medical costs. I also understand that the costs of any medication prescriptions for which I have consented for use, that are not covered by insurance plans, will be my responsibility, unless indicated otherwise by contract."
It is reasonable for a residential program to require families to cover medical costs as long as those medical costs are not a direct result of negligent or intentional harms caused to the child by program staff or under the direction of program staff. Again, HEAL would need to review the full enrollment agreement/contract, including all waivers and handbooks to provide a thorough analysis.
Admissions Packet (Page 12)
"parents...acknowledge and agree to the following terms of placement:"
"To work closely with the youth's Therapist to learn program rules and structure and how to best support the youth through each privilege level in the behavior management system."
"To participate in scheduled Parent Seminars."
"To keep your child focused on treatment and Program Completion, we ask that you do NOT discuss any discharge plans, dates, or time-frames with your child..."
"To provide a minimum of 14 days advance notice of intent to discharge and participate in aftercare and reunification planning."
Cinnamon Hills uses a behavior modification level system. This is a serious concern as programs using this model are using coercive thought reform techniques proven to be ineffective and harmful to participants. Please see our warning signs list for important information and questions you should ask of any program you consider for your child.
Are the Parent Seminars similar to the Parent Seminars described here? If so, this is a serious concern and shows more of a cult-like, as opposed to therapeutic, atmosphere. The seminars described in the hyperlink above are the seminars utilized by WWASPS and reportedly by Eagle Ranch Academy. You will notice on the Cinnamon Hills staff list that many Cinnamon Hills staff went on to work at Eagle Ranch Academy. WWASPS was founded by former Provo Canyon School employees, Robert Lichfield and Karr Farnsworth. And, as stated above, the founder of Provo Canyon School and CHYCC is the same man, Jack Williams.
It is a concern that the program encourages parents to deceive their children and/or hide information regarding the child's own present and future. This practice leads to a further dissolution of trust between parent and child. And, it is a serious concern.
It appears that CHYCC tries to keep the children as long as possible, extending their time in the program by at least 2 weeks to work-out discharge plans. Shouldn't such plans be in place prior to program completion? This is a minor concern.
Admissions Packet (Page 13)
"I/We authorize Cinnamon Hills, its agents & representatives, to take all necessary steps to ensure the adequate supervision, retention, and control of the minor in the event the Minor becomes a danger to the health and safety of the Minor or to others."
This is a concern as the language is vague and the program may not have legitimate legal authority to hold a child against his/her will. It is HEAL's understanding that, in Utah, children 14 years old and older are not to be placed in lock-down programs without their informed consent or a court order. The above suggests that this law may be routinely ignored or violated by Cinnamon Hills.
Admissions Packet (Page 14)
"Student will be introduced to his therapist, youth development
staff, teachers, and other members of the program."
"Youth Development will teach the student the admitting Life skills lessons, instruct student on the program structure, and provide 24 hour eyeball supervision and monitoring."
"Student's who have displayed high risk behaviors prior to admission will be placed on alert status and receive additional supervision to insure their safety."
What does CHYCC mean by "youth development"?
What does CHYCC mean by "Life skills"?
It is a serious concern that children are monitored/watched 24/7. Survivors of Provo Canyon School and Cinnamon Hills have reported being monitored while using the toilet and/or shower. This is a tactic used to humiliate the child. And, it is a violation of the child's privacy rights. These are serious concerns.
What does CHYCC mean by "alert status"? Are children placed in "observation" or "isolation" if deemed "high risk" by the program? If so, this is a serious concern. Some children have reported that other programs have kept children in isolation for months and/or the entire length of the program. Such practices are considered torture and would raise serious concerns if imposed by CHYCC.
Admissions Packet (Page 15)
"Please check-off the problems your son or daughter is currently experiencing that you want resolved before your son or daughter completes the Cinnamon Hills Treatment Program...This information will be used to create your child's Master Treatment Plan."
"Not Following Directions"
"Unstable or Unpredictable Behavior"
"Problems Getting Along with Others"
"Friends' Negative Influence"
Parents and authority figures should encourage children to question directions and to establish independence and autonomy in decision-making. This includes the right to not follow directions from time-to-time. If children always followed the directions of perceived authority figures, there would be a flood of child exploitation. In addition, this questionnaire is inappropriate. Parents do not have the right do dictate the personalities of their children and need to learn to accept their children for who they are, not who the parent wishes them to be. This is a serious concern and the entire questionnaire raises serious concerns regarding the value given and respect shown to children in this program.
What does CHYCC mean by "unpredictable behavior"? Spontaneity is a prized social skill and a healthy attribute. Spontaneity required unpredictability. So, this at least may be too vague a criteria for assessment or evaluation.
If "Self-Infliction" refers to "cutting" or other "self-harming" behaviors, it is a legitimate concern. However, placing children in an environment where they are likely to be humiliated and/or abused really won't help "cure" children who harm themselves. This is evident to anyone who has spent any time with victims of this industry who continue to harm themselves in order to feel "alive".
Do others try to get along with the child? Again, many of these questions/issues are very subjective and ought not be left to a parent who is already emotionally detached from his/her child. Teenagers are learning and establishing their independence and autonomy at this age and regressing them because they don't act like the parents' wish or don't generate pride in the form the parents' wish, is itself unconscionable and disrespectful of the child and human rights in general.
Do the parents or the program exhibit a "poor attitude"? Who determines this and are the child's feelings and experiences taken into account before this judgment is made? These are serious concerns,
Placing a child in an environment such as CHYCC is disrespectful to the child. How can a parent earn respect when they can't even teach it by example?
Many programs, including CHYCC, like to imply that children are liars and manipulators and that complaints or reports of abuse at the program should not be believed or investigated by parents. This is a serious concern. A program that claims to treat depression, ADD, ADHD, and/or other issues that are not typically associated with "lying" and "manipulating", should not suggest that all children in the program are prone to dishonesty or manipulation. This is a serious concern as it may imply an overt policy of covering up wrong-doing on the part of the program by blaming the children or making false accusations against the children to triangulate the parent against the child. This type of behavior on the part of CHYCC ensures that the child/parent trust relationship is properly broken and helps insure CHYCC against lawsuits as such trust will take years to rebuild following the program. Those years will likely result in any legal actions, that would bring justice to the family, being outside the statute of limitations to pursue a lawsuit. This is a serious concern and is why many programs get away with fraud and abuse over long periods of time.
What does CHYCC mean by "sexual issues"? Does CHYCC claim to "cure" homosexuality? If so, this is a serious concern as "reparative therapy" has been proven harmful and ineffective to homosexual youth.
Admissions Packet (Page 16)
"Visits-Onsite visits with your child are dependent upon your child's status level. After the first 30 days in treatment, Youth Development Students are eligible to have visits from parents/guardians and siblings. First Visit: 2-Hours, On-campus, Staff-Supervised Family Visit [in One Hour Blocks]...Second Visit and thereafter: 4-Hour monthly visit from parents/guardians and siblings [in Two 2-hour Blocks]...Life Skills Students...First Visit: Two hours on or off campus..."
"Visits are not allowed if your child is on Time-Out status...check your child's status level before planning a visit...We recommend that parents wait at least 30 days after admission before visiting..."
"First Seminar-Visit your son or daughter to determine how they are doing, tour the facility to see what it is like, listen to and ask questions of youth who have been in treatment for several months to determine if you feel the program works."
"Youth are not permitted to receive packages except on his/her birthday or winter holidays...We ask that you coordinate the arrival of these packages with your child's Therapist. Please do not send snacks or money. Student needs are provided by the program and students earn a daily allowance as part of our incentive system to purchase other items they may want in our student store. Books may be sent at any time, please...follow guidelines for appropriateness."
"Individual therapy sessions are held an average of 2 hours per week including time spent documenting care and treatment. Group therapy sessions are held four times a week. Family telephonic sessions will begin at a point 2-3 weeks after admission on a date agreed upon by you and your child's Therapist and will replace one individual session each week."
"Any explosive or out-of-control behaviors will be handled by Staff trained in nonviolent physical crisis intervention techniques, according to their training through Crisis Prevention Institute (CPI). The emphasis in these interventions is always on the welfare, safety, and security of the Student and Staff. Once the Student has calmed him/herself, the Student will be escorted to the Time-Out Suite where they will be assessed as soon as practical by the Program Nurse for injury...These statements will be reviewed by the Physical Intervention Review Team, as part of an internal investigation conducted to make sure that the intervention was performed according to trained CPI techniques without injury or pain."
It is a serious concern that Cinnamon Hills refuses parents the right to visit their child at any point during the child's stay in the program. This is a warning sign of an abusive program. For more information, see our warning signs list at www.heal-online.org/warn.htm.
It is irresponsible for parents to place a child in any facility they have not personally visited and toured prior to placement. It is irresponsible for parents to place children in a facility where they will not be near enough to monitor or insure the care of their child while in the program. These are serious concerns.
It is a concern that parents are only "sold" on the program by "upper-level" youth who have already been arguably "reformed" through coercive and psychologically harmful techniques. It is an additional concern because their status may depend on their "positive" portrayal of the program. This is a practice in place at many programs in this industry and is both exploitative of the youth as well as deceptive. Parents should be allowed to interview children on the early phases of the program to see what conditions and/or techniques are being used to break/"treat" them. This is a serious concern.
How much of an allowance do children get in the program? According to page 21 or the "What to Bring" page, children are to use the allowance to pay for necessities such as hygiene products. This is a concern as the "reward" may not be "rewarding". All necessities should be provided by the program or the parents, not the children nor at the child's expense. In the "school store", are items priced excessively in comparison to the "allowances" given to the children? Do children ever create debt to the "school store" for necessities in the event they do not have funds to cover it? Such practices result in a feeling of hopelessness in people subjected to such environments and is detrimental to social and mental health.
How much time is actually spent on one-on-one individual talk therapy with the child? It appears that paperwork and other priorities utilize most of the time allotted for such sessions. And, it is a concern that these sessions are even further reduced once the family phone calls begin. This shows a lack of individualized care on the part of the program. And, this further suggests deceptive marketing practices by claiming to provide a service, when in fact, such service is minimal or completely lacking.
It is likely that CHYCC uses "confrontational therapy" in the group sessions. This is a serious concern as "confrontational therapy" has been shown to be ineffective and harmful. Parents should demand to participate or at least observe group therapy sessions. If a parent is observing a group therapy session, watch for behaviors that suggest the regular group structure is not being followed. For instance, if children don't understand the protocol, ask questions, or seem particularly confused or afraid of misspeaking, these would be indicators of a change and/or different rules in place while you observe. This is a serious concern.
Restraint and seclusion are supposedly only used when a child is deemed "out-of-control" by the program. However, at many programs, including Provo Canyon School and CHYCC, "out-of-control" behaviors have included making eye contact with an authority figure, showing emotion, comforting a fellow student, or speaking to another student without permission. Such behaviors do not warrant restraint or seclusion, but, these very behaviors have resulted in restraint and seclusion at programs like CHYCC. This is a serious concern. It is also a concern that all investigations into the "use" of restraint and seclusion in the program are handled in-house. It does not appear that parents will be notified in the event such measures are taken and this is a serious concern and parents may wish to have any incidents resulting in harm investigated by proper authorities.
What is the Crisis Prevention Institute (CPI)? "Incorporated by Anne Hayes, Julie Kren, Schubert Judith, Tony Jace, Crisis Prevention Institute, Inc. is located at 3315 N 124th St Ste H Brookfield, WI 53005. Crisis Prevention Institute, Inc. was incorporated on Sunday, November 30, 2003 in the State of FL and is currently active. C T Corporation System represents Crisis Prevention Institute, Inc. as their registered agent." It is a concern that CPI only requires a 4-day training seminar in order for facilities or individuals to be "certified instructors" of their methods. "The training choice of most facilities is the Nonviolent Crisis Intervention® Four-Day Instructor Certification Program. This option allows select employees to become CPI Certified Instructors and conduct in-house training. It is an ideal way to cascade the program throughout your entire organization and support an ongoing Training Process." It appears to be a convenient way for programs like CHYCC to get "certified" without actually enforcing that the techniques suggested by CPI be utilized. CPI's methods appear to be accepted, but, many states are working to phase out the use of restraint and seclusion in academic settings since it results in serious injury and death on a fairly regular basis. Since CPI does not in any way regulate or audit programs claiming to use their methods, it is a serious concern and may point to additional deceptive marketing practices by CHYCC.
Admissions Packet (Page 17)
"...we ask that you not attempt to call your child until they have made this adjustment; this process normally takes 2-3 weeks."
"The first phone contact you will have with your child will be during a regularly scheduled family therapy session. The first 5-10 minutes of every Family Therapy Session is private time for you and the therapists to discuss your child's progress and any questions or concerns you might have. The therapist will outline the agenda for the session before your child enters. The therapy session with your child present will last about 25-30 minutes. The last 5-10 minutes of the session will also be private time so that you can discuss your feeling about the session."
"After the first
family session, you will receive one fifteen-minute social phone
call with your child each week. (Life Skills Students will
be allowed an additional fifteen-minute phone call each week and
this call may occur Monday through Friday.)"
"Only parents and guardians are allowed to place the phone call...If your child is on Time-Out Status or in Group Therapy, you will be asked to call back at a later time."
"Students are not to guilt-load or attempt to manipulate the caller."
"Students are not to make up untrue stories about the Program."
What is the longest it has taken a child to earn the privilege of speaking with their own parents on the phone? It seems absurd that the program assumes control of family relations and prevents children and their families from speaking directly and/or privately with one another. Also, this communications "blackout" period is a sign of an abusive program. See www.heal-online.org/warn.htm for more information.
What is "Time-Out Status"? What types of behaviors result in a cut-off of communication between the child and the outside world? Why can't a child be pulled from Group Therapy to take a family call? In normal psychiatric facilities, visits and phone calls are welcome anytime. Why does Cinnamon Hills try to control the parents' access to their own children? This is disrespectful of parental rights and authority as well as the rights of the child. This is a serious concern.
The last two issues are a concern because programs like Cinnamon Hills are typically the ones doing the triangulating, manipulating, and lying to families. Parents should believe their children when they report abuse or other violations by the program and should demand a full explanation of any such reports by program staff and/or an investigation by CPS or law enforcement in the event abuse or other violations are being reported. This is imperative for the safety of the children in programs like CHYCC and is a very serious concern given the history of the Williams' family and their cruel and inhumane treatment of youth.
Admissions Packet (Page 18)
"...whenever a student feels that their rights have been violated, or that they have an issue that was not resolved to their satisfaction, they are able to utilize our grievance process."
"Questions or concerns you may have regarding program safety should also be relayed to your child's therapist."
"As an organization accredited by the Joint Commission...and licensed by the State of Utah Department of Human Services, we must meet specific treatment standards..."
"If we fail in meeting these treatment standards for your child, and our internal grievance process does not resolve your issue, it is your right, as the parent or legal guardian, to file a complaint with one of these organizations."
An internal grievance process is not effective when the facility reportedly and regularly avoids discussing problems with their practices and/or refuses to take responsibility for its own wrongdoing. How often do children submit grievance reports? Are they punished or held back from the next level when they file a grievance? How often do children who file grievances regarding their treatment get held back or further disciplined for filing a grievance? Can anyone trust alleged abusers to self-regulate? This internal grievance process with no access to outside authorities in the event of abuse is a serious concern.
The Joint Commission has been in repeated trouble for not insuring patient safety standards are met and maintained. And, the Department of Human Services provides no oversight regarding boarding schools/residential treatment centers like Cinnamon Hills. What specific treatment standards, if any, are legitimately and regularly enforced by either of these authorities? HEAL has contacted the Joint Commission and they redirect to the licensing agency which redirects to the Joint Commission which redirects to the licensing agency which redirects to Child Protective Services which redirects to law enforcement which claims that reports need to be submitted within 24-72 hours in order to open an investigation. If the internal grievance process alone takes more than 72 hours, this leaves children and families with a wild goose chase and no legitimate resolution process for violations and/or abuse. This is a serious concern.
Admissions Packet (Page 21)
"What to Bring"
"The Program will provide each student with personal grooming and hygiene items at admission. Student will then be responsible to keep these items restocked using money from their Student Account."
"STUDENT SHOULD NOT BRING ANY EXPENSIVE ITEMS, THE PROGRAM WILL NOT BE RESPONSIBLE FOR THEFT OR LOSS OF PERSONAL ITEMS."
The concern, as stated above, is that the "school store", not unlike the "company store", may be overcharging for necessities and underpaying for allowance and/or labor. This puts children in a position to be overwhelmed and/or discouraged by their efforts since the efforts only earn them their basic necessities which the law requires parents provide until the child reaches the age of majority. Programs like Cinnamon Hills encourage irresponsible parenting. This is a serious concern. Parents and/or their agents (i.e. the program) are responsible for providing necessities, including hygiene products, to minor children in their care. Charging children for their necessities is unconscionable given the absolute control over where that money is spent (i.e. paid back to the program).
It is always a concern that programs that keep such a close 24/7 watch on children refuse to take responsibility for lost or stolen items. At Provo Canyon School, also founded by Jack Williams, a HEAL coordinator's watch was stolen among other items and this was done by staff during the "sorting" process. So, if staff are in control of the items and no child has access, then the program should be liable for those losses and/or thefts that occur under their control. This seems somewhat unconscionable and shows a program unwilling to take responsibility for its own failures to safeguard its students and their belongings.
Admissions Packet (Pages 22 & 23)
"STUDENT DRESS CODE"
"No type of institutional clothing, such as juvenile hall or military uniforms, are allowed. In addition, no Logos, Team Names, or Numbers of any type, will be permitted on clothing."
The student dress code is unnecessarily oppressive and denies children their constitutional right to self-expression. It is understandable to place some limits such as the limit on "tight-fitting" clothing, but, these rules are excessive and overly controlling of these young people entering adulthood. What is wrong with Calvin Klein and Converse? There is something seriously wrong with Cinnamon Hills and their dress code.
Program Statement (Page 1)
"Youth participate in weekly recreational activities, as well as daily physical exercise, according to status level." (p. 1)
HEAL chose not to cover page 2 of the Program Statement because the issues with that page were covered in previous segments of this review.
At what level and/or how much time is the child typically confined to the program compound before being allowed to participate in recreational activities? This is a serious concern because long-term disconnect from the outside world can create difficulties for the child in adjusting to freedom once it is again restored. Institutionalization is generally a very bad and/or illegal idea unless someone is being legally committed or adjudicated by a proper authority. Parents should read the Legal Arguments page to determine of they are violating the rights of their children and/or could become subject to civil and/or criminal charges for placing their child at Cinnamon Hills or any similar program.
HEAL heartily recommends parents do not place their children at Cinnamon Hills and that they remove their children from the program if currently there.
|Family: Utah too far [and corrupt and evil] to send troubled teen for treatment--June 1st, 2009--The family of a troubled Cole Harbour boy is going to court today to keep authorities from sending him to a youth facility in Utah. "He’s gonna come back, we’re all (going to be) distant, we’re all (going to be) strangers here," his grandmother said. "We know we love each other. He knows we’re mom and dad, . . . but it ain’t gonna be the same. There’s a distance there." The 14-year-old boy, raised by his maternal grandparents since he was four, is at a short-term treatment centre in the temporary care of the Community Services Department. If the family isn’t successful, he will be sent to Cinnamon Hills Youth Crisis Center for an undetermined time. For complete story, click here. (To learn more about Cinnamon Hills and abuse, click here.)|
*(Cinnamon Hills, like many other programs in this industry, keeps a "tight lid" on any specific information regarding their staff, qualifications, and practices. Please contact us with the names of any staff of which you have firsthand knowledge or experience. Thank you for your help.)
Last Updated:June 29th, 2022